Community Success & Happiness Manager

Updated 9th of September 2020

*Applications for this role are now closed. However, we are always on the lookout for talented and insightful individuals to join our team. Feel free to drop us a line if you have any questions or submit a general application here.

We are seeking a Community Success & Happiness Manager to work closely with the CX & Insights Manager, and Production and Marketing teams to ensure consistent and timely communication with our community.

The purpose of the role is to be the main point of contact for anyone seeking to get in touch with the TEDxMelbourne team with their queries and feedback. As ticketing queries and event-specific questions form a large proportion of communication directly with our community, the Happiness Manager will also be responsible for the day-to-day management of our Eventbrite account and queries coming via the platform relating to ticketing and event logistics. At in-person events, the Happiness Manager will also be the ‘face of TEDxMelbourne’ - leading the team that greets attendees and helps them with any on-the-day questions. Key to this position will be the ability to embody the values and qualities of the TEDxMelbourne brand and provide a readily accessible, reliable touchpoint for our community. An empathetic, positive approach to even the trickiest of situations is essential. The Happiness Manager will also need to work with the wider TEDxMelbourne team to find solutions and answers to customer queries in a proactive, timely manner.

This role forms an integral part of the broader CX and Marketing strategies and hence, the Happiness Manager will need to be cognizant of how their role plays a part in this bigger picture and willing to contribute to how these strategies evolve and improve over time.